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RETURN POLICY

Our company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately.

• All merchandise is guaranteed for 14 DAYS  from original date of purchase except for items listed in the Exception Section. Customer may request a replacement product otherwise company credit will be issued. Shipping cost is non refundable. This also applies to defective items.
• All returned items MUST be brand new, factory sealed and unused, open boxes can only be exchanged. Returns will not be accepted without all of the original packaging, manuals and accessories. All items with plastic covers should be returned unopened. We will not accept opened (without plastic cover) or used items. All returns must be received within 14 days from the RMA# issuing date.
• Items returned as defective/wrong model shipped that are found to not be defective/right model received will incur a 20% restocking fee for the returned unit. All Refused / Undeliverable/Unwanted Packages will be subject to a 20% restocking fee.The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways.
• Some of our merchandise is guaranteed with a Manufacturers Warranty. Products with Manufacturer Warranties which exceed 14 days, may be returned directly to the manufacturer according to their instructions.
• We do not accept returns on video game and video game consoles. All sales are final. All products that are dead upon arrival must be reported within 48 hrs after reception. NO REFUNDS on video game and video game consoles.
• A 20% Restocking fee will apply on non-defective returns. Cashiers Check or Money order payments are non refundable. You may use your credit on your future purchases. Sorry No Cash Refunds.
• The returned item should include a copy of your invoice or order confirmation email, RMA number, a note explaining the problem & the appropriate " return shipping address". Please allow 1-2 weeks for processing.
• e-Digital-Electronics.com accepts no responsibility for loss or damage items in return transit. Customer is responsible for all freight charges. This also applies to defective items.
• You will receive an email from our returns department informing you of your company credit after it has been applied to your account.
• No returns sent COD will be accepted.  Returns must be sent pre-paid.
• IMPORTANT: All returns must go through our online Return Authorization process. Refunds will not be issued if a return is made without an RMA# or after 14 days of delivery of the order. Please do not send returns/exchanges directly to e-Digital Electronics. We will not accept them. You will be provided with a return address when requesting an RMA#.
• IMPORTANT: Bank Wire, Cashiers Check or Money order payments are non refundable. You may use your credit on your future purchases. Inventory changes on daily basis. We recommend you checking stock before you sending your payment.
• EXCEPTION SECTION - Items Not Covered Under this return policy:
Gaming (includes Brand New consoles and games for all different types of systems): All of the gaming comes with Manufacturers warranty unless specified otherwise in the description section of the item. If the item is defective customer will need to contact Manufacturer. If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section.
Unwanted Returns: Unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in the unused condition only.
Refused Delivery: Returns falling under this category will be treated as “Unwanted Returns”, consequently they will be subject to a 20% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways.
Defective Items: A customer must return merchandise at their expense within 14 days from the date of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at the issuing time of the RMA and automatic store credit will be applied once merchandise is returned back to the warehouse.
If the return has been received to our warehouse after 14 days from the original day of the receipt of the merchandise, it will be send to the Member at their expense.
Cell Phones And Cells Phone Accessories: This policy is applicable ONLY to the return of cell phones and cell phone accessories. We do not accept returns on cell phones EXCEPT if defective. For the return of any defective cell phone E-Digital Electronics, Inc. must be notified within 7 business days of the receipt of the merchandise. NO REFUNDS on cell phnes, only EXCHANGE. All cell phones returns must be received within 14 days from the date of purchase. All returns must be in original condition. (including: packaging, manuals, warranties, accessories) . Some GSM (Global System for Mobile Communications) providers include Cingular, Tmobile, AT&T, etc… A GSM network differs from a CDMA (Code Division Multiple Access) network in several ways, the easiest to distinguish by being that a GSM phone requires a SIM card (which is not included). SIM cards can be obtained from your provider. When purchasing a GSM phone you should take into consideration which bandwidth frequency is available in your area. Please contact your service provider for assistance.
The frequency coverage depends on the area and your service provider. GSM cellular phones only run on 4 possible frequencies, 850/900/1800/1900. Quad Band phones can run on all 4 frequencies, Tri Band phones will only work on 3 out of the 4 frequencies, and Dual Band phones will only work on 2 out of the 4 frequencies. 850/1900 are US frequencies, and 900/1800 are international frequencies. The majority of our Tri Band phones are 900/1800/1900 which means they work internationally as well as on a US 1900 frequency (850 frequency will not work). Please check with your provider for details on the frequency in your area prior to placing your order.
Phones returned due to frequency issues are subject to approval and a 20% restocking fee. All phones intended for use with carriers other than GSM networks are marked accordingly.
As the majority of phones we offer are international models, and are not assigned to one specific carrier, unless marked otherwise, the GSM phones can be used on any GSM network: Cingular, Tmobile, AT&T, etc… However for best service from your cellular phone, the above frequency regulations must be observed.
*Cell phones which are marked as unlocked ( being international phones ) are not capable of working on the internet. They are not enabled to browse the internet and will not be able to access it. E-Digital Electronics, Inc. also provides you with certain CDMA and IDEN phone models which work with the provider specified ion the item description. All phones intended for use with CDMA and IDEN networks are specifically marked. PLEASE NOTE: All cellular phones are sold as is and do not include manufacturer warranties. Please refer to the return policy for further information. Without exception, no item may be returned without prior authorization in the form of an RMA number provided by customer service at E-Digital Electronics Inc.
Important Notice: In the case of a return without prior authorization from E-Digital Electronics, Inc. the item in question will either be shipped back to the customer at their expense, or at the customer’s request MegaGoods may elect to accept the item back with a restocking fee of 50% of the total merchandise value.
DOA cell phones: For the return of any Dead On Arrival cell phone E-Digital Electronics, Inc. must be notified within 7 business days of the receipt of the merchandise. This type of return may come back only for exchange without exception. All shipping and handling fees are non-refundable with an exception where E-Digital Electronics, Inc. has made an error by shipping and incorrect item to the customer. In addition the incorrect item must remain in its complete original condition, be unused, and at the point of return contain all of the items originally included in the shipment pertaining to all accessories protective coverings and packing materials.
Unwanted items will be subject to a restocking fee of 20% and must be in their original condition and appear unused. All protective covering and accessories must also be included in the original packaging and be in original condition never having been removed.
Refused Delivery: Returns falling under this category will be treated like unwanted returns and will consequently incur a restocking fee of 20% . The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways.
Please note: The cell phones represented on e-Digital-Electronics.com are international models and will hold no manufacturer warranty. Select models may be taken to a nearby manufacturer service center to be serviced at the recipient’s expense. Customer is responsible for all freight charges. If the return has been received to our warehouse after 14 days from the original day of the receipt of the merchandise, it will be send to the Member at their expense.

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